The FAQ's : Answers to our guests most commonly asked questions.
What payments do you accept?
- We accept credit cards (VISA, MasterCard, & Discover), cash, check, Apple Pay & Android Pay
- We accept credit cards (VISA, MasterCard, & Discover), cash, check, Apple Pay & Android Pay
Can I tip on a credit card?
- Yes you can! We thank you for your gratuity, and for your convenience offer the ability to tip on your credit card.
- Yes you can! We thank you for your gratuity, and for your convenience offer the ability to tip on your credit card.
Where can I park?
- McCalister Parking Garage is conveniently located directly behind our salon. We are also closely located to the Pugh Street Parking Garage.
*Please note that McCalister garage is prepay. You can pay at the terminals located throughout the first and third floors. Be sure to have your liscense plate number with you when you approach, as it will ask you for it.
Click here to download the park mobile app, and refill your meter time from your salon chair.
- McCalister Parking Garage is conveniently located directly behind our salon. We are also closely located to the Pugh Street Parking Garage.
*Please note that McCalister garage is prepay. You can pay at the terminals located throughout the first and third floors. Be sure to have your liscense plate number with you when you approach, as it will ask you for it.
Click here to download the park mobile app, and refill your meter time from your salon chair.
Do I need to provide a credit card to schedule and hold appointments for services?
- Yes, we ask you provide a credit card in order to secure / hold the appointment.
Your credit card will not be charged at the time you book your appointment. We will only charge your card if you do not show up or if you do not cancel within 24 hours of your scheduled appointment. For more information please view our cancellation / no-show policy.
- Yes, we ask you provide a credit card in order to secure / hold the appointment.
Your credit card will not be charged at the time you book your appointment. We will only charge your card if you do not show up or if you do not cancel within 24 hours of your scheduled appointment. For more information please view our cancellation / no-show policy.
What is the cancellation / no-show policy?
At our salon and spa, each appointment time is thoughtfully reserved exclusively for you.
To best serve all of our guests and honor the time of our service providers, we kindly request a minimum of 24 hours’ notice for any cancellation or rescheduling. Appointments canceled with less than 24 hours’ notice, as well as missed appointments without prior communication, will incur a fee of 50% of the scheduled service.
We understand that unexpected circumstances may arise, and we always strive to handle those situations with care and discretion. We sincerely appreciate your understanding and your respect for the time dedicated to your experience.
At our salon and spa, each appointment time is thoughtfully reserved exclusively for you.
To best serve all of our guests and honor the time of our service providers, we kindly request a minimum of 24 hours’ notice for any cancellation or rescheduling. Appointments canceled with less than 24 hours’ notice, as well as missed appointments without prior communication, will incur a fee of 50% of the scheduled service.
We understand that unexpected circumstances may arise, and we always strive to handle those situations with care and discretion. We sincerely appreciate your understanding and your respect for the time dedicated to your experience.