The FAQ's : Answers to our guests most commonly asked questions.
What payments do you accept?
- We accept credit cards (VISA, MasterCard, & Discover), cash, check, Apple Pay & Android Pay
- We accept credit cards (VISA, MasterCard, & Discover), cash, check, Apple Pay & Android Pay
Can I tip on a credit card?
- Yes you can! We thank you for your gratuity, and for your convenience offer the ability to tip on your credit card.
- Yes you can! We thank you for your gratuity, and for your convenience offer the ability to tip on your credit card.
Where can I park?
- McCalister Parking Garage is conveniently located directly behind our salon. We are also closely located to the Pugh Street Parking Garage.
*Please note that McCalister garage is prepay. You can pay at the terminals located throughout the first and third floors. Be sure to have your liscense plate number with you when you approach, as it will ask you for it.
Click here to download the park mobile app, and refill your meter time from your salon chair.
- McCalister Parking Garage is conveniently located directly behind our salon. We are also closely located to the Pugh Street Parking Garage.
*Please note that McCalister garage is prepay. You can pay at the terminals located throughout the first and third floors. Be sure to have your liscense plate number with you when you approach, as it will ask you for it.
Click here to download the park mobile app, and refill your meter time from your salon chair.
Do I need to provide a credit card to schedule and hold appointments for services?
- Yes, we ask you provide a credit card in order to secure / hold the appointment.
Your credit card will not be charged at the time you book your appointment. We will only charge your card if you do not show up or if you do not cancel within 24 hours of your scheduled appointment. For more information please view our cancellation / no-show policy.
- Yes, we ask you provide a credit card in order to secure / hold the appointment.
Your credit card will not be charged at the time you book your appointment. We will only charge your card if you do not show up or if you do not cancel within 24 hours of your scheduled appointment. For more information please view our cancellation / no-show policy.
What is the cancellation & rescheduling policy?
Your appointment time is reserved especially for you. As an appointment-based salon & spa, we require a card on file for all appointments and kindly ask for at least 24 hours’ notice when cancelling or rescheduling.
🕐 LESS THAN 24 HOURS
Cancellations or rescheduling with less than 24 hours’ notice may be charged up to 50% of the services scheduled for that day.
📅 SAME-DAY CANCELLATIONS + NO-SHOWS
Same-day cancellations and no-shows will be charged 50% of the services scheduled for that day. If your appointment required a deposit, your deposit will also be forfeited and is separate from the 50% cancellation fee.
💳 ABOUT YOUR DEPOSIT
For appointments kept as scheduled, your deposit is applied in full toward the services reserved for you that day—it is not an additional fee.
♡ We understand that true emergencies and unexpected circumstances happen, and we will always approach those situations with care and reasonable consideration. At the same time, last-minute changes leave our service providers with reserved time that can be difficult or impossible to refill. We appreciate your understanding and respect for their time.
By reserving an appointment, you acknowledge and agree to this policy and authorize any applicable charges to the card on file.
Your appointment time is reserved especially for you. As an appointment-based salon & spa, we require a card on file for all appointments and kindly ask for at least 24 hours’ notice when cancelling or rescheduling.
🕐 LESS THAN 24 HOURS
Cancellations or rescheduling with less than 24 hours’ notice may be charged up to 50% of the services scheduled for that day.
📅 SAME-DAY CANCELLATIONS + NO-SHOWS
Same-day cancellations and no-shows will be charged 50% of the services scheduled for that day. If your appointment required a deposit, your deposit will also be forfeited and is separate from the 50% cancellation fee.
💳 ABOUT YOUR DEPOSIT
For appointments kept as scheduled, your deposit is applied in full toward the services reserved for you that day—it is not an additional fee.
♡ We understand that true emergencies and unexpected circumstances happen, and we will always approach those situations with care and reasonable consideration. At the same time, last-minute changes leave our service providers with reserved time that can be difficult or impossible to refill. We appreciate your understanding and respect for their time.
By reserving an appointment, you acknowledge and agree to this policy and authorize any applicable charges to the card on file.